Return policy
1. Return Eligibility
You may return unused, undamaged insulated cups and ceramic cups within 14 calendar days of delivery. Items must be in their original packaging with all tags or labels attached to qualify for a refund or exchange.
Customized products are non-returnable, unless they arrive defective or incorrect.
2. Return Process
- Contact our support team to request a Return Authorization (RA) number before shipping your item back.
- Package the item securely and label the package with the RA number.
- Ship the item to our address listed below.
3. Refunds & Exchanges
- Refunds: Processed within 5 business days of us receiving your returned item. Funds will be credited to your original payment method.
- Exchanges: For defective or incorrect items, we will send a replacement free of charge. For other exchange requests, you are responsible for return shipping costs.
- Return Shipping Costs: You cover the cost of return shipping, unless the return is due to our error (e.g., wrong item sent, defective product).
4. Contact Us
For return-related questions, please reach out:
- Address: 6 Avenue Bonneveine, Marseille, Provence-Alpes-Côte d'Azur 52417, France
- Phone: +33 707189680
- Email: support@ufindautoparts.com